FEATURE ARTICLE: Introducing Zelnik Rentals

Zelnik Rentals combines the best of British and Bulgarian experience. Run by a British Manager, it utilises the services of established Bulgarian Leisure and Management companies. After the completion of Chalet Iskar, Zelnik Properties found that they needed a professional service to manage their own apartments and so Zelnik Rentals was born.

Zelnik Rentals can offer you and your guests a range of services, which are summarised below. For further details visit our web site at www.zelnikrentals.co.uk

Property Management

Put simply, our property management service is about ‘peace of mind’. The service is intended to cater for all the maintenance and preventative maintenance tasks that will ensure that your property is always in good working order. If you should decide not to rent out your property, it is likely that there will be long periods of non-occupancy and this is where it is important that simple preventative maintenance tasks are regularly performed. Our facilities management team will carry out these checks for you. Examples of these tasks include, ventilating your apartment, testing and changing light bulbs, flushing of toilets, running of taps etc. See our features list on the web site for a more extensive list. If we discover minor problems or problems that need urgent attention, we will arrange for these to be rectified by local tradesman and you will be invoiced later. If we discover any serious problems we will contact you immediately to discuss your options.

Rental Management

Many of you will be seeking to maximise the return on your property investment by providing short-term holiday lets. We believe that the services offered in this package will help you to do just that. We provide a fully managed solution for all your rental needs. Our booking management service includes the taking of bookings (online and over the phone), payment handling, invoicing and liaising with your customers. We can also assist you with your accounting requirements by providing you with financial reports detailing your income and expenditure for all rental related transactions.

Customer care

We take on full responsibility for the handling of your rental customers and the care of your apartment during their stay. We ensure that your apartment is clean and that all appliances and utilities are in full working order prior to each rental. We also provide your customers with access to a local resort manager who can help them out in an emergency.

Showcase your property with its own web site

Each customer subscribing to our Rental Management package is given access to PRIMS, our powerful web based rental management software. PRIMS allows you to build your own multi page web site showcasing your property using a series of simple web forms. This web site contains a description of your property and the local area, an image gallery, access to uploaded maps and documents, an availability calendar and a customer enquiry form. Using PRIMS, you can also view your bookings, manage your availability calendars, send messages to your rental customers, produce advertising fliers and edit your property details. Full details of PRIMS can be found on our web site.

Marketing

Clients taking out our Rentals Management package are automatically enrolled on our Basic Advertising package (worth £100 if purchased separately). Please see below for details.

Advertising

Our Basic Advertising package provides you with a multi page web site and web hosting for your site. Your property is also automatically included in the Zelnik Rentals online property database and will appear in our search listings. As already mentioned this service is included in the Rental Management package or can be bought separately at a cost of £100.

For those who want a more comprehensive advertising service, we can offer the Enhanced Advertising package. This offers all the benefits of the Basic package plus additional advertising in various national newspapers and magazines. Owners’ properties will also be listed on www.holidaylets.net. All this for considerably less than it would cost to advertise the property yourself.

Adding that personal touch

Our local knowledge means that we can offer your customers access to ski instructors, car hire, local excursions and taxi services to resort centres. For that extra special touch we can provide welcome packs for your customers. These are ideal for customers arriving on late flights and contain all those nice to have consumable items, ensuring that your customers are settled and ready to enjoy their stay in your property!

Cleaning Services

For those of you who will not be renting out their apartments on a regular basis, perhaps just to friends and family, we can offer changeover cleaning, laundering of sheets and towels and inventory checks. These can be ordered on an ad-hoc basis and invoiced separately. Full details can be found on our web site.

Tourist Info

The Borovets region, located in the Southern region of Bulgaria, is rich in cultural and historical sites. Each month we will bring you an insight into places that you and your guests might like to visit and activities that you might like to try. Additionally we will continue to update the web site with places of interest so if you would like to share your photos of your travels please send them to editor@zelnik.co.uk